Business Transformation/Modernization

Ensuring Technology Return on Investment

The Forest Service needed a strategy that would better support the agency’s information technology initiatives. Individual regions of the country would independently purchase and implement their own components on a variety of decentralized computing platforms. ISG’s Integrated Business Engineering team created a cost-effective “one-stop shop” that facilitated all of the agency’s system needs.

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Electronic Records Management (ERM) is one of the President’s eGovernment initiatives aimed at making it easier for citizens to receive high-quality service from the federal government, while reducing the cost of delivering those services.

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Streamlining Permitting

ISG transforms business operations by transforming an agency’s permit process from paper to electronic. After conducting business requirements, the ISG team seamlessly guides the client through proof-of-concept to final delivery.


Individual geographical regions were purchasing and implementing their own technology components. This created inefficient, poorly managed, and outdated technology platforms. Fragmented technology solutions delivered little-to-no return on investment for the Forest Service.


The Forest Service engaged ISG to evaluate their “as-is” environment and to define a future “to-be” modernization plan that achieved the following objectives:

  • Increase efficiency in facilities, computing, and human resources
  • Improve the business process to match industry best practices
  • Select a number of technologies to standardize, including hardware platforms, operating systems, and storage devices
  • Plan for integrating emerging technologies where necessary, such as blade servers, virtualization, etc.

ISG Process:

The ISG team interviewed Forest Service stakeholders across the country to determine requirements, gaps, and wish-list items. ISG gained a thorough understanding of the current state of the architecture, the complexity of user requirements, and the growing need for a more comprehensive solution to be deployed. The following ISG Best Practices were utilized:

  • Modernization Study
  • Capability Matrix
  • Gap Analysis
  • Customer Engagement Plan
  • Implementation Project Plan


ISG developed a cost-effective solution, creating a shared services hosting platform capable of supporting user requirements and future system capabilities. The solution provides the ideal platform for leveraging emerging technologies. The Forest Service’s shared services hosting platform is currently in use today.

Federal agencies seeking IT solutions to meet business demands, face complex challenges. They must overcome organizational barriers, ensure their strategic technology delivers real value, and remain compliant with evolving standards and regulations. They need strategic technology and innovation that is practical, measurable and achievable.

ISG has highly skilled team members with deep expertise in analysis, architecture, IT strategies, and system modernizations/implementations. We identify and incubate strategic technology and innovation processes that are critical to our clients’ goals.  ISG methodologies support our clients in the following ways:

Business Analytics:

Provides current and future state views of the business and technology and how they are integrated to deliver business solutions.

IT Strategy:

Strategic Sourcing: Provides support to the client on aligning technology initiatives with business drivers and the assessments need for sourcing.

Technology Frameworks:

Delivers a process based on OMB guidelines that supports the clients in managing IT investments.

Enterprise Data:

Provides current and future state views of the data needs and knowledge derived from the data for the organization.

Enterprise Architecture:

Provides current and future state views of the technology required for the organization to increase operating efficiencies and decrease costs. This process evaluates emerging technology trends and makes recommendations for leveraging the technology within the client’s organization.

Mission Critical Systems Modernization:

Delivers recommendations, plans, and systems implementations for migrating systems from outdated technology to newer, more cost-effective systems platforms.

Process Re-engineering:

Evaluates the processes currently used and makes recommendations for modernizing processes and technology to decrease operating costs and better serve constituents.